Privacy Policy

1. Introduction

At Amrit Deol Nutrition (“we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and share your data when you use our website (amritdeol.com), book consultations, or interact with our services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect different types of information depending on how you interact with us:

• Personal Information: Name, email address, phone number, age, gender, and address — provided when you book an appointment, fill out a contact form, or join our team.
• Health & Dietary Information: Medical history, current medications, dietary preferences, fitness goals, body measurements, and lifestyle details — shared during consultations to create personalised nutrition plans.
• Payment Information: Payment details processed securely through our third-party payment provider. We do not store your card details on our servers.
• Usage Data: Information about how you browse our website, including IP address, browser type, device information, pages visited, and time spent — collected automatically through cookies and analytics tools.
• Communication Data: Records of emails, phone calls, or messages exchanged between you and our team.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide personalised nutrition consultations, diet plans, and health coaching services.
• To schedule and manage your appointments and follow-ups.
• To process payments and issue invoices or receipts.
• To communicate with you about your services, appointments, or enquiries.
• To send occasional updates, health tips, or promotional content (only with your consent — you may unsubscribe at any time).
• To improve our website, services, and user experience through analytics.
• To comply with legal obligations and resolve disputes.

4. Lawful Basis for Processing

Under the Digital Personal Data Protection Act (DPDPA) 2023 and applicable Indian law, we process your personal data on the following bases:

• Consent: You provide explicit consent when sharing health information during consultations or filling out forms on our website.
• Contractual Necessity: Processing is required to deliver the nutrition services you have engaged us for.
• Legitimate Interest: We may use your data for improving our services, provided this does not override your privacy rights.
• Legal Obligation: We may process data to comply with applicable laws, regulations, or court orders.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party tools that assist us in operating our business (e.g., payment processors, email services, appointment scheduling software). These providers are contractually bound to protect your data.
• Analytics Providers: We use Google Analytics to understand website usage patterns. Google Analytics collects anonymised data about your browsing behaviour.
• Legal Requirements: If required by law, regulation, or legal proceedings, we may disclose your information to relevant authorities.
• With Your Consent: We may share information with other parties if you have given us explicit permission to do so.

6. Data Storage & Security

Your personal data is stored on secure servers and protected using industry-standard security measures, including encryption, access controls, and regular security audits. While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords and safeguard your account credentials.

7. Data Retention

We retain your personal information for as long as necessary to provide our services or as required by law. Specifically:

• Consultation and health records: Retained for up to 3 years after your last interaction, unless you request earlier deletion.
• Payment records: Retained for up to 7 years to comply with tax and accounting regulations.
• Marketing preferences: Retained until you withdraw consent or unsubscribe.
• Website analytics data: Retained for up to 26 months (as configured in Google Analytics).

8. Your Rights

Under the DPDPA 2023 and applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: Withdraw consent for data processing at any time. This will not affect the lawfulness of processing carried out before withdrawal.
• Right to Grievance Redressal: Lodge a complaint with the Data Protection Board of India if you believe your data rights have been violated.

To exercise any of these rights, please contact us using the details provided in Section 11 below.

9. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

• Email: info@amritdeol.com
• Phone: +91 74400 47000
• Address: SCO-15, First floor, Sector-10D, Opposite Hotel Mountview, Chandigarh – 160011